Even with a full-time job, Raul Garza had piled up a modest mountain of credit card debt. His Target store card was brimming every month. His American Express plastic was loaded up with $8,000 in charges, mostly for gas, groceries and household expenses. He bought a new Kirby vacuum from a door-to-door salesman – and charged it. By last spring, the tally had swelled to an uncomfortable $18,000.
Although the 55-year-old San Antonian says he was paying a little over the minimum payment each month, it was like chipping away with a teaspoon. Worried he’d never dig her way out of debt, Garza turned to one of the hundreds of “debt settlement” companies that promise, for a fee, to eliminate consumers’ unpaid bills by negotiating with their creditors.
In ads that blaze across TV screens, radio airwaves and computer screens, they promise results like “getting out of debt easy … while saving you thousands!” In Garza’s case, that’s not exactly how it turned out. After making $250-a-month payments since June to a San Antonio-area company, Garza says he’s financially worse off than when he started. Not only have his credit card bills not been whittled down but, by following the company’s advice to stop making payments, he says he’s now getting calls from creditors.
“I’m scared. I now owe them even more money because of late fees and interest,” said the state employee, who asked that his real name not be used. He’s one of thousands of consumers nationwide each year who sign up with so-called “debt settlement,” “debt relief” or “debt negotiation” companies. By whatever name, they can be risky. And – in an economy hobbled by layoffs, foreclosures and a credit crunch – they’re attracting more interest from overloaded consumers.
Stephen Cox, spokesman for the national Better Business Bureau, said there’s been a recent “spike” in inquiries from U.S. consumers asking about debt negotiation companies. Based on nearly 100,000 inquiries last year alone, he said, “our complaints will be up in 2008.” Gayle Weller, consumer protection analyst with the state Attorney General’s Office, said her office has seen a similar surge in calls. Some debt companies, she said, “play on people’s ignorance and their desperation.” Plenty of consumer groups warn consumers to be wary.
Folks in financial hot water can find themselves in “water that’s even hotter,” said Barry Goggin, president of the Better Business Bureau of Northeast California, based in West Sacramento. “Sometimes they’re grasping at life preservers without knowing who’s holding the other end.” In California, debt settlement companies are loosely regulated by the state Department of Corporations. Earlier this year, state Assemblyman Ted Lieu, D-Torrance, authored a bill to ramp up regulation of debt settlement companies, which he says have been “operating under a decades-old law not designed for the current environment.” His bill, designed to protect consumers from getting “scammed by a bad company,” would require more stringent licensing, caps on fees and more consumer disclosures. It passed the Assembly this year but died in a Senate banking committee. Lieu plans to revive it in 2009.
There are plenty of reputable companies out there to provide debt counseling and money management. To find the right one requires some homework. If you’re trying to get your debts reduced, try the do-it-yourself approach first, say Weller and other consumer advocates. Call your creditors directly and ask about better repayment terms and lower interest rates. If that’s not successful, look for a company that provides credit counseling. “If you need help managing your money, there are reputable credit counseling organizations that can advise you, help you develop a budget, and offer free educational materials and workshops. They can sit down with you and discuss your entire financial situation … to solve your money problems,” said Federal Trade Commission spokesman Frank Dorman.
A Debt Management Plan or DMP creates a payment plan to assist a client in full repayment of their debt. Therefore, the debts are not charged off, but instead paid in full. There is no negative impact to one’s FICO score because of repayment through a DMP, unless that client misses payments. Missed payments are equally negative whether the individual is on a DMP or repaying on their own. The concept that paying back the credit cards at reduced rates will harm one’s score is completely incorrect. In fact, the client’s score will likely improve due to the reduced debt load. This is a common misconception that prevents potential clients from seeking credit counseling.
Also be careful about jumping too quickly into a “debt management plan,” or DMP, where you pay a monthly fee to a company that pays down your debts, based on lowered rates it negotiates with your creditors. Even if your credit card debts get paid off at reduced rates, those charge-offs can cause long-term damage to your credit rating. As the BBB’s Goggin put it: “Your bad debts will drop your credit score like a ton of bricks.” For more tips on how to choose a debt settlement or credit counseling company, see accompanying box to the right.